Wednesday, July 08, 2009
This morning, after the kids ate b-fast, I sent them back to brush their teeth and the next thing I heard was "MOMMY - OUR WATER ISN'T WORKING"! Hmmm...that's odd,...I went back to check and sure enough, no water. So, I sent them to my bathroom...but, same thing there. So, then (like a bunch of dumbo's), we went in to the kitchen expecting the problem to be solved in there...but still, no water. I immediately called Chad (who is gone on a business trip to Atlanta) and told him our dilemna...and he called the water company. During the 15 minutes of waiting...this is what transpired...
1) The kids needed to rinse their mouths (they still had toothpaste in their mouths)...I scrounge a bottle of water for them to rinse.
2) The dishwasher begins sounding gosh-awful and I suddenly realize I had started a load BEFORE I knew we had no water. I immediately shut it off and let it drain.
3) Shep starts dancing around saying he needs to pee...cue Rauly...she starts dancing too...I send them to the bathroom and hear them flush. Grreeaat...how long it will be till I can flush the toilet again?!?!
4) A crash of thunder and a bolt of lighting...our lights flicker...I pray to God that we won't lose our water AND our electricity...the lights stay on, but the rain start fallin'!
5) My blood pressure goes up about 20 knotts!
Chad calls back and tells me that although WE paid our water bill ON TIME, for some reason, the post office didn't deliver our check as quickly as the water company needed it. Therefore, without a curteousy call, letter or knock on the door, they shut our water off. He paid over the phone (including the $30 fee to turn the water back ON) and said they'd be out as soon as possible. BUT, for a stay-at-home pregnant mom with a 5 year old boy and a 3 year old girl...that not going to suffice. SO, I made my phone call and spoke with the supervisor.
Me: "Hello, I am calling to inform you that our water was wrongfully shut off (without any notice) and I would like it to be turned back on immediately."
Supervisor: "I'm very sorry ma'am, but turning it back on immediately is not possible...it will most likely be turned back on around 5pm."
Me: literally seeing red...taking deep breaths and wishing I could stick my hand through the phone to throttle her. "Ok, let me explain...I have a 5 year old and a 3 year old...I'm also 32 weeks pregnant and am having to use the restroom every 5 minutes. This is completely unacceptable as we paid our bill on time and had you given us the courtesy of a simple phone call, this disaster could have been avoided. And YES ma'am...in the life of a stay-at-home pregnant mother, THIS IS AN EMERGENCY. SO, like I already said, I would like the man who shut our water off to turn back around and turn it back on."
She then rambled on and on about how they turn an avg of 60 homes water off PER DAY and that they serve 45,000 people and there was no way that they could make a phone call to every home that pays late. (OOOOHHH....but it wasn't OUR fault that the bill was paid late!) But here's the kicker....
She had the audacity to tell me that I should be thankful that it was raining cats and dogs outside, b/c that would give me the ability to go outside and collect water in a bucket in order to use THAT to flush our toilets. She also said the MOST people have bottled water and surely I had a few bottles lying around somewhere. (Again...I was seeing red and thought to myself I very well may go in to labor today!)
I tell ya' what...I've worked in administration and so has Chad...we both understand needing to collect debts. But I've never heard of discontinuing someone's service due to ONE LATE PAYMENT - without so much as a warning or a "heads-up" as to what's about to happen. We didn't even know that they hadn't received our payment and had we known, we would've paid immediatley with a credit card by phone. It just seems so disrespectful and inhumane.
Ok. Guess I should stop typing and go start collecting water outside. Haha! I will say that this has opened my eyes to how much I have taken for granted our luxuries and how easy everything is (when your bills get paid) if you live in America. I just can't imagine living in a foreign country, having to carry buckets of water from neighborhing cities...I'm so thankful that we are blessed to live in a place where we have clean running water!!!